AUSTRALIAN MADE PREMIUM FRAGRANCE & GROOMING

WHOLESALE ENQUIRES WELCOME
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Common purchase queries answered

Orders and Shipping

We provide same day shipping for all orders placed before 10am Monday-Friday to ensure that you receive your purchases as quickly as possible. This means that if you place an order before the specified time, we will immediately start processing and packaging your items for shipment, so you can have them in your hands in no time.

However, delivery times do vary depending on your location. We understand that each customer’s location is unique, so we strive to provide accurate delivery estimates with the tracking details. If you have any specific questions about the shipping process or your order, please don’t hesitate to reach out to our customer service team for assistance. We are always happy to help!

For Reseller accounts simply fill in the reseller form and will set you up as a wholesale buyer.
Reseller Application Form Click here

Once the order has been dispatched we cannot change the delivery address. 

We will send you tracking details once the order has been dispatched.

No, we do not keep credit card information. The only information we keep is your details which is used for shipping your order.

Yes, all orders are charged a 10% GST, This is an Australian Goverment requirement. 

Yes we can ship worldwide, please contact us through the contact page, include your shipping address so we can quote, also include which products you are intrested in.

Depends on what you order as to how many packages are sent. We do this to avoid damage to your order. 

If you need to swap an item

Returns and Exchanges

7 Days Exchange, we do not refund.

Product must be in brand new condition and unopened in original packaging.

We will arrange to have the order sent back to us by you, and we will send the correct order.

We will arrange to have this sorted out ASAP.

This can be corrected prior to the order being sent, Once the order has been dispatched, this cannot be changed.

Yes it can as long as the order has not been dispatched or packed.

As we are the manufacturers we dont normally run out of stock,but if this happens, yes you can pre-order